Lost products

[Gary Summons]

For the past 15 years. All my direct sales have stressed the fact that you need to store your downloads.

Dispite this customers continue to expect life time cloud storage from me. Including somehow I know everything about them and can reissue products because they say they purchased it

I don't like pointing out common sense. But i can only reissue if the email you suplly has a record of that purchase/s. Or if you can provide a bank/card statement/payment email showing it. I cannot reissue unless one of those is true. Often customers don't even know if the purchase was from our site, or the other 3 resellers(MS marketplace, simmarket and flightsim.to) If you purchased from the resellers then it is they who can reissue, not us.

Addons can be easily copied and pirated. So please don't send a screenshot of an install folder or keycode, these are not proof of purchase. (keycode is generic)

You have 2 ways to reinstall.
1) Use your backup. Which of cause everyone should be doing.
2)You can use the "my purchases" link here.

https://www.uk2000scenery.com/php/index.php

Enter the email and if anything was purchased with that email, it will be sent to you.

If both can't be done, then sorry I can't help you. I have no way of verifing the purchase.